Worst service provider

The worst service provide ever I will never use this network again shame, been trying to call your customer care for the past 3months asking you people to cancel my insurance for my phone p30 but with no luck instead you keep billing me every month for something I have been asking you to cancel I don't know maybe that's the reason you not willing to cancel it cause you want me to pay more your my phone is blocked now unable to do anything even though I pay every month I don't if you guys just want me to stop paying for these phones cause I don't get why I must pay for something that is not working and I have called numerous times asking for assistance but instead I get rude agents explaining something they also don't understand, they saying that I didn't pay when i have paid and have all the slips to prove it, and my other phone is also a contract and insured as well but it got water damaged but I went to the store and booked my phone in try to claim instead at the shop they lost my old phone that is damaged and unable to find it I just don't understand vodacom you robbing me of my money then can't even have anything decent thing to say all I get from you is your rude staff members...