Worst service provider

Vodacom has the worst customer service. Since August 2023 I have been requesting for Technical team to come out and do some testing as to why we don't have network coverage. All they do is send below responses and close off the ticket. We can't make call, we cant .connect to the internet.

What kind of a service provide who closes off ticket without confirming with the customers that the issue has been resolved. This ticket was closed off few minutes after telling the advisor that issue has not been resolved

Dear Customer: Our Technical Team is investigating your (SR Ref# S5-5AN20-0BN5W) Service Request. We will inform you as to the progress. Regards, Vodacom. Please do not reply to this SMS.

Dear Vodacom CustomerAs per our Radio Planning team, your area has been identified as a poor coverage area. We have a planned site ( Rua Vista Ext .Seshegong Secondary School ). to resolve the problems experienced in the area. We cannot provide a timeframe for completion due to 3rd party involvement. We would like to thank you for your patience in this regard. Kind regards, Vodacom Customer Care Hebert Vilakazi