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MM
Moipone M

1 reviews | Active since Aug 2024

02 Dec 2024, 15:33

WORST SERVICE PROVIDER

I'm so frustrated typing here again, worse my account was debited today without the problem being solved.

I wrote about vodacom experience about 2 weeks back. I did get a call after that but now, I've been waiting for collection of the router since then and it has not been done thus my contract cannot be cancel. I believe vodacom is doing all this deliberately so they keep taking my money yet I've asked for cancellation.

I got to a point where I myself contacted RAM courier and they told me that collection has been canceled due to vodacom giving the courier a sim card number that's due for collection, how possible? I do not know how many times I've asked uZanokuhle Dlamini and Olivia from vodacom to update my contact numbers, since RAM does not allow me to but take instructions from vodacom.

I actually do not know now what else I must. I'm fed up with vodacom service.

0
Replies (4)
MM
Moipone M's update02 Dec 2024, 15:37
Reviewer Update
The only so called help I goy was a call evwryday from Olivia asking if they've collected amd I kept saying no amd she never comes back with an update and call again the next day asking the very same question for the past week. She called even this morning amd the answer was the same. I had to makes means myself finding out that collection has been canceled. Yer my account still grts debited
Vodacom
Vodacom's reply03 Dec 2024, 08:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
MM
Moipone M's update05 Dec 2024, 14:35
Reviewer Update
Vodacom, I've really ran out of ideas on how to sort this issue. My issue is still not resolved, I call you contact centre daily but even today I habe received no help nor update. The said part is that again come month end my account will be debited. I actually do not know what to do anymore, or must I start reversing all your debits? Think about how will that affect my credit record, but again what choice do it now have in resolving this issue? I so regret upgrading with you...
MM
Moipone M's update05 Dec 2024, 14:39
Reviewer Update
Everytime after I've reviewed your consultation do call but still they're not helping. Tell me what more must be done I'm so frustrated at this moment