GK
Glen K

1 reviews | Active since Jul 2016

26 Jul 2016, 18:30

Worst Service Provider!

<p>I have had the worst service from Vodacom ever!<br />In May 2016 I noticed my cell phone account was excesively high. When I called into Customer Care, they told me that they were billing me for both my mother and my cell phone accounts since August 2015. I requested for the two bills to be split - I want to pay for mine and my mom will pay for hers. This does not seem like rocket science. From being shunted from pillar to post, one Vodacom shop to the next, one manager to the next - ABSOLUTELY NOTHING HAS BEEN DONE! I was debited an additional R2340 today and I have had enough! I suggest a superior manager contacts me ASAP or I will be writing into The Star Newspaper and cancel my contract! </p>

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 18:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team