Worst Service Provider

I had upgraded my cellphone contract in 2015 over the phone.<br> <br> I received the phone at the end of January 2015.<br> <br> From January 2015 to October 2015 5the phone had been in for repairs about 4times and one of which was note documented by the pavilion staff at the Vodacom 4u shop.<br> <br> I was given utterly terrible service by the manager of the Pavilion branch. Telln me she was doing me a favour by sending my phone in for repairs. The phone was booked in again in Oct 2015 and I only received the phone on the 05/04/2016. <br> I have called Vodacom accounts,customer care,repairs calll centre trying to get the 6months handset fee reimbursed but noone can help. I tried to speak to someone to get the phone replaced with a new one beautiful its obvious the phone is faulty being in for repairs so many time. And its still faulty cos it heats up when i charge it.<br> I have had so many vodacom contracts and I also have vodacom prepaid sims but i never had a problem. Its unbelievable how they will harrass you until you get take a contract with them but as soon as u have a problem they transfer you from department to department and noone can assist. I even mailed Vodacom and the responses are of no help.