Worst Service Provider

Dear Vodacom Customer Service,

As a customer with Vodacom for 8 years, I am disappointed to say that I would not recommend this service provider. This is the second time I have had to complain about the poor service, particularly regarding your cancellation process.

Recently, I attempted to cancel my contract, but was told that it had been upgraded without my consent. I had no prior conversation, either electronically or telephonically, about this upgrade before I reached out for cancellation.

Since August 1, 2024, I have been repeatedly calling and speaking to different representatives, each providing different information. Despite promises of call-backs, I have not received any, and my issue remains unresolved. The Vodacom Retention Department claims they spoke to me and received my approval for an upgrade, which is untrue. Where is the proof of this call? This action constitutes ***** and is against the POPI Act.

All I want is to cancel the contract as instructed to do so before it finishes.

This is absolutely the worst service I have ever experienced.

Dissatisfied Client Lanze