Worst service Provider

i called in on the 14th of December and spoke to a young lady called Shaunice. i was querying my invoice. i asked to check for me why do i get charged for PM Connect as i do not know what it is and its the second month it appears in my account and an querying it again for the second time. no one can tell me what it is, they all cant request an itemised bill of what services am connected to, the only thing they tell me is they will log with back office for a refund. what are you refunding because you are telling me you do not know what it is. the guy I spoke to in November advised that there is no content subscription on my account, he will log for a refund and cancellation of that charge, but it still appears. he said he will make a note on the system of what he did. I asked Shaunice to tell me who assisted me previously and she said she can't see it. I have called Vodacom almost every month this year to query my account time and again. their incompetence is really now... they told me that the system keeps notes for 3 months only, but it puzzles me that Shaunice couldn't tell me who helped me last month. I told her to put me through to the manager who is always unavailable. I asked her to send an email for them to call me back and even today am still waiting for that call. I don't know why they don't give their clients that number one customer experience. after her promising to send an email for a call back, i asked to be put to new sales then she just cut the call. what does it for Vodacom to understand that we are also important, and they are because of us. and i will not pay for things I don't understand.