JT
Johan T

1 reviews | Active since Feb 2019

20 Feb 2019, 13:30

Worst Service Provider

I am disgusted with Vodacom's poor service and after being sent from shop - to customer service - to shop - back to customer service for two very basic corrections on my account...

1. Change the upgrade date back to what it should be, as a bug in Vodacom's system caused the problem.

2. The contract ownership was moved from my name, to my wife's name. This took forever to be done and Vodacom decided to debit both my wife and my accounts for the full contract amount...

Numerous emails and calls to Vodacom Customer Service were futile as you deal with service agents that cannot help you, who has no regard for their customers and think that it is fair to "*****" their customers money.

This was the last straw and I'm done being ********** by poor service providers.

0
Replies (2)
Vodacom
Vodacom's reply20 Feb 2019, 13:42
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Feb 2019, 15:28
Official
Dear Johan, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per my chat with Charlotte today. We have confirm that the matter has been resolved.  Regards Consumer Website Team(SA)