Worst service provider
I took up 2 contracts with vodacom which they loaded incorrectly now every week I am discovering billing errors firstly they incorrectly double debited me then the week after they debited me a full device amount a device I did not have and now I have discovered they are charging me insurance for 3 devices when I have 2.I have been calling to no avail they apologies and promise to fix but they send me sms that I am owing for a devise I don't have plus its now affecting my credit record.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
We regret taking note of your experience. Thank you for taking my call and advising that this matter is now resolved.
We apologise for any inconvenience caused.
Regards
Moddy
Good day
We regret taking note of your experience. Thank you for taking my call and advising that this matter is now resolved.
We apologise for any inconvenience caused.
Regards
Moddy