worst service provider

I am disgusted by the level of service I received from Vodacom every time!!!

I called today and spoke to Lerato from customer care.

Gave her my service request number which is 1- ********** **********

She says no one has looked at the query yet but is should be resolved in 7-14 working days.

When I asked her what my service request is about. What were the details on the service request? Lerato says the note says that I need to be refunded activation charges on a handset.

What nonsense is this ? You people drive customers to insanity.

I did an upgrade on my ********** number.

The package included a S8+ with a FREE Samsung J5.

So Vodacom decides to start billing me for the free phone and an activation of the sim for R97.00.

When I called om Tuesday, they said my bill to be debited is R1865.86 but they will log a service request to refund the money back into my bank account in 7/14 working days.

I call Vodacom today and speak to Lerato. Ask her to check on service request 1- ********** ********** and the debit amount changed suddenly to R1962.86.

She wasn’t very helpful so I asked to speak to a manager. She transferred me to a lady named Mampale in collections only for me to find out she is not a manager.

I want answers!!!

Why must I be penalised for Vodacom’s error ?

I want my refund in my bank account for the bill and activation fee of the J5. I cannot wait 7-14 working days.

I will use every social media platform until I get a response