worst service provider 2017

<p>Where to start...</p> <p> </p> <p>I upgraded in the first week of February 2017, When I signed the papers I was promised I would get an once off 10GIG data bundle that would of been load on the 1st of March 2017.</p> <p> </p> <p>Little did i know Vodacom does not care about customer care/service? I HAVE NEVER HAD SUCH POOR SERVICE FROM ANY SERVICE PROVIDER.</p> <p> </p> <p>When the 1st of March came I did not receive my normal top up R200.00 nor did i receive my 10GIG data bundle that was promised to me???????</p> <p> </p> <p>There I was just my luck. I needed to get a hold of some one desperately needing to make a phone call............ BUT............. VODACOM THOUGHT IT WOULD BE A GREAT IDEA TO NOT LOAD MY AIRTIME!!!!!!!!!</p> <p>I tried calling the Vodacom call centre myself – let’s just leave that right there as I would have to type at least another two pages of how poor the customer service is from the call centre agents.</p> <p> </p> <p>I visited one of the Vodacom branches ( Victoria Shopping centre branch ) on 3 March 2017, When I was eventually helped after waiting for at least an hour nearly falling asleep on the most uncomfortable seats on earth. The person who assisted me could not even attend to my query , Told me he would escalate it to the correct people ( I do not know if it was too hard for him to do as it was a Saturday so he was obviously in the weekend mood ) . </p> <p>I agreed that he could call me once the matter has been attended to as I did not want to waste any more time at the branch as one has more important things to do on a weekend.</p> <p> </p> <p>Monday came nothing, Tuesday came.... still nothing, Wednesday came and by then I totally lost hope of ever receiving a call from the employee (Vodacom should really look at giving this employee some kind of reward, He definitely deserves it).</p> <p> </p> <p>Now already a week into March I decided to go to the branch I upgraded (Once again disrupting my busy schedule to sort out Vodacom’s mistakes).</p> <p>When I got to the branch ( Vodacom Chatz Liberty mall) , The lady that assisted me with the upgrade was there and she assisted me again with my query. WHO KNEW THAT EVEN VODACOM EMPLOYEES HAVE TO PHONE THE VODACOM CALL CENTRE LINE TO SPEAK TO A SERVICE AGENT????</p> <p>This took her nearly an hour (as I am sure the people working in the call centre purposely put the phone down just as you get excited because someone has eventually answered your call….</p> <p>When she eventually got a hold of some one that actually had a mental capacity higher than a three year old the call agent explained to her that she can see that the airtime was allocated but no usage was shown, not even to mention the 10 GIG once off data bundle???</p> <p>Once again she got cut off , I eventually had to go find myself some sort refreshments as I could see this would be at least an entire days exercise ( who knew Vodacom does not even offer their customers cold water ? fun fact **** DID YOU KNOW YOUR COMPETITORS EVEN HAVE COFFEE MACHINES FOR THEIR CLIENTS****)</p> <p>She eventually got a hold of another Call agent; she then checked the data bundle confirming over the phone that there was nothing loaded….</p> <p>The lady from the branch then called another call agent to log a “CALL” ( who knew there needs to be so many phone calls) by this time I was about to book a room at the hotel across the road. When she eventually got a hold of a call agent , the guy who she spoke to was obviously very paranoid, telling the lady from the branch to take the phone off loud speaker … not knowing the phone was never on load speaker.</p> <p>She then logged the call and said Vodacom will contact me with the results.</p> <p>Waiting nearly an entire week with no feedback at all from Vodacom AGAIN, I get an SMS out of blue on the 9TH March 2017 saying “your query has been closed “</p> <p>Now I’m no professional when it comes to business etiquette but I’m sure as hell one does not just send an SMS like that, does Vodacom not have the decency to call their PAYING CLIENTS??? Is that too much to ask for??? REALLY???</p> <p>WHAT WAS THE FINDINGS?</p> <p>OBVIOUSLY IT IS OF NO IMPORTANCE TO DISCUSS THIS WITH THEIR CLIENT.</p> <p>Thinking this was the last straw I went back to the branch in Liberty mall I was going to give them all sorts of grief... When I got there the same lady helped me again.</p> <p>She took again nearly an hour to get a hold of a call agent… (Once again I nearly fell asleep)</p> <p>The call agent told her that everything was loaded therefor the case was closed …</p> <p>Now let me point out a few things</p> <p>1. NO WHERE CAN THEY SHOW ME ANY PROOF THAT THIS WAS LOADED?</p> <p>2. IT WAS SAID I RECEIVED MY 10GIG ONCE OFF DATA BUNDLE THE 1ST OF February 2017, HOW IS THIS POSSIBLE WHEN I ONLY DID THE UPGRADE ON THE 1st? (Once again I am dealing with people that should not be in a work environment).</p> <p> </p> <p>The lady then escalated it again and reopened the case; I then asked her how I can get a hold of customer care.</p> <p>She advised me that Vodacom does not have customer care anymore.</p> <p>DID I HEAR CORRECTLY I ASKED HER...? HOW DOES VODACOM WHO CLAIMS THEY ARE THE BEST SERVICE PROVIDER IN THE COUNTRY NOT HAVE CUSTOMER CARE?</p> <p>HOW DOES ONE GET A HOLD OF A MANAGER?</p> <p>HOW DOES ONE COMPLAIN?</p> <p>HOW DOES ONE GET ANYTHING DONE WITH VODACOM???</p> <p>I was told you have to deal with the call agents ….( the same call agents that cannot even speak proper English , now I do not mind if the person did not know one or two words … however the people working for Vodacom sound like the should still be in grade 2.</p> <p>Hoping the lady at the branch would be able to sort his out I left again.</p> <p>Yesterday I received an SMS again saying “case closed” (WHO KNEW THEY ACTUALY WORK ON A SUNDAY, OR THEY PROBABLY CLOSED THE CASE WITH OUT EVEN INVESTIGATING TO MUCH WORK FOR A SUNDAY)</p> <p> </p> <p>SURELY NOT? NOT AGAIN? VODACOM!!!!!!!!!!!!!!!!!!!!</p> <p>NOW TOTALLY FED UP AND NOT WILLING TO SPEND ANYMORE DAYS AT VODACOM I POST THIS ON HERE IN THE HOPES OF SOMEONE FROM VODACOM WITH THE BRAIN CAPACITLY CAPABLE OF HELPING ME SEE’S THIS... IF NOT AT LEAST PEOPLE THINKING ABOUT GOING OVER TO THE VODACOM NETWORK.</p> <p> </p> <p>DON’T IT IS A TRAP NO ONE CAN ASSIST YOU IF YOU HAVE A QUERY!!!!!!!!!</p> <p> </p> <p>PS. VODACOM</p> <p>If you do not rectify this problem , trust me when I say this , I will take this further to the ombudsman , and not only leave it there as this has cost me more in time and effort than what this contract is even worth.</p> <p> </p> <p>Yours faithfully</p> <p>Amy Greeff</p> <p> </p> <p> </p> <p> </p> <p> </p>