1 reviews | Active since Sept 2016

16 May 2017, 15:03

Worst Service Provider

<p>Good day</p> <p> </p> <p>I am still waiting on feed back from Dane Larson, he promised to end the contract and credit the account. He advised he will send me an email after the phone call which never came,i really want this contract to be cancelled and any amount due to me to be refunded. I spoke to many consultants after my phone call with Dane and they advised that i need to be refunded , can Dane please give me a call with regards to this and provide me with a contact number as well.</p> <p> </p> <p>I have waited very long to end this contract , if money is owed to me how long am i going to wait for this another 5 month???</p> <p> </p> <p>Very baaaad experience</p> <p> </p> <p>Vodacom is by far the worst service provide ever</p>

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Replies (2)
Vodacom
Vodacom's reply16 May 2017, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 May 2017, 08:57
Official

Good Day

As per our conversation, we have contacted you and provided feedback.

You never received the email due to C3D, I've resolved your query as promised.

Your contract has been converted to Prepaid and the account is up to date as promised.

Apologies for the email not coming through.

Kind Regards

Dane Larson