worst service provider

<p>Very long story which started in August 2016, I called in to cancel was transferred to retentions to be offered a better deal, i accepted, after that every month i received incorrect billing, upon calling customer care been transferred from pillar to post without any assistance, sent my complaint to ncc, i got a response finally from ECLO office, offered to assist due to the bad service, cancelled the contract in question and offered me a new contract with a new one of the latest handset Samsung J1 mini, which Rudzani says is one of the best, this was delivered to me on 1st December 2016, which turns out to be a terrible handset, completely freezes, switches off and cant function optimally, call ECLO office, leave emails. messages, Rudzani does not return emails or calls. eventually last week fone is picked up to go to service centre. Today repair centre advises that phones software has malfunctioned. now i am left without a phone, yet still paying for the contract and am very irate by the service received from Vodacom, yet they claim to be the best. The proof lies in the customer service received.</p>