1 reviews | Active since Jan 2017

08 Jan 2017, 18:09

Worst service provider

<p>Vodacom must be the worst service provider I have ever dealt with. I have had a couple of disputes that Vodacom were looking into 2 months ago. Hey informed me that it will take 10 days to get back to me and I am still waiting two months later. When I called them to find out what is going on the told me the case was closed for no apparent reason. I have had other disputes whereby I tried to escalate it to someone high up and not have not been able to get hold of anyone. The GM was supposed to call me back and I am still waiting. Not to mention the amount of times I have been cut off when calling Vodacom. I find their service and attitude disgusting.</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2017, 06:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update10 Jan 2017, 14:19
Reviewer Update

Vodacom once again promise to call back but don't