SN
Shé Naidoo

1 reviews | Active since Sept 2016

27 Sept 2016, 14:07

Worst Service Provider

<p>My airtime just started disappearing from my phone. I called the Vodacom customer service for assistance and all the guy could tell me was that it shows that my airtime was used up due to me being on social media sites without a data bundle. That would have been correct if I had been on those sites which I have not been on. I asked him to check on my usage to see on which sites I was and for how long…it is impossible for R29 airtime to disappear in less than 5 minutes because that is how long I switched my data on for to send a WhatsApp to someone. I will be cancelling my contracts with Vodacom immediately.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2016, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team