Worst service provider -100/10

Fibre services went down exactly one week after re signing up, due *********** technicians using the wrong power supply on the new routers. Had an account with Vodacom then terminated and re signed up a week later. The brainless technician came to install the new router and used the old power supply which when compared the two power supply the voltage is way different. I had to phone Vodacom and tell them the fault even tho I'm not tech smart. While on the call with the support department even the guy I spoke to never knew that the power supply can do such thing, clearly Vodacom hires unqualified or inexperienced support staff as that guy was lost it was more like having a conversation with myself. Then you get a service request logged with the old profile router and details which no one bother correcting it, after 15 calls then someone decides to finally do their job and change the details.I spoke to over 25 agents whos famous words were "ESCALATED" requested numerous times to speak to a supervisor or manager which I was told they don't take calls nor can they email a customer. Imagine 25 people escalated the same matter and no one bothered to get back to us that has to be the greatest level of service anyone has ever received. I won't put the agents names here but if someone can contact me (not a useless agent) maybe a director I can provide you with who I have spoken to. Had to wait for over 2 weeks before a tech can come out to tell me that the wrong power supply was used which I picked up already and informed them. The technician said he would go and get a new router from Vodacom in Cornubia and he disappeared never heard from him again. Clearly they don't care about their customers at all. Their attitude is worse than the cashiers at shoprite stores. I then decided to join with 123Net Fibre and my word I was up and running with them withing 3 days of signing up. The agents really know how to value their customers and kept me updated trough every step of the installation., that's when I knew I made the best decision. I would definitely recommend 123net Fibre, service level 100/10. Vodacom didn't even deserve this one star it should be -100/10.