Worst service provided in fiber ever

Worst provider ever. Do not respect their customers and making empty promises. They say they will log an Urgent ticket however treat the ticket as normal ticket logged.

They refuse to transfer you to a supervisor if you ask to speak to one. And if you ask a question they cannot answer is the call being ended because you are rude because they cannot answer your questions.

Ever since I ask for a line migration on our fiber line to 120 &60 in February which mean from the 01/03/2025 should it kicked in. Guss what not the case I kept on.loggie call with no success I also send screen shots of the migrations not done. They keep on closing as the cannot get hold of me. I am working g and cannot always take call as I am also dealing with clients.

Every time I tell them the migration is not done are they telling me but our system show the migration is done, as if I am a lying.

Eventually I was told they never send the migration request to Frogg foot. No apology I was ask to do another speed test. Unfortunately I was working from the office that day.

I was told they will keep the ticket open as they will call me to co firm if the migration was done. We again tested our speed but till date not once dis our speed go to 120 -60.

Today our fiber is down the entire day and it is still off. I logged a ticket and were informed it is logged as Urgent. Yet when I phoned for an update during th3 day as I have not heard from Vodacom I was told my Urgent ticket has not been allocated to Frogg foot.

Again I ask to them to phone my husband as I am not at home to look at the rooter not sure why. Again no phone call to my husband.

At 18h00 I phoned Vodacom for an update on my Urgetnt ticket and was advice a ticket take 24to 48 hours.

I then ask what happen to my Urgent ticket and ask to explain to me how you deal with an Urgent ticket and how you deal a normal ticket logged.

Again the agent could not give an answer and ended the call. I phoned agai this time demand to speak to the supervisor on the floor.

I ask her the same question to explain how the difference in how they deal with an Urgent ticket and a normal ticket logged.

You cannot just say you logged an Urget ticket and then treat this as normal ticket. Because then you making empty promises

Now she tell me Frogg foot is busy with a line change. After I was told we do not have connection at our Frogg foot box at home and a technician need to came out.

I ask her to confirm when did they follow-up with Frogg foot on the "Urgent ticket' No follow-ups has been done. So how can you say you log an Urgent ticket bit you do not chase updates. And when I ask her to explain what it mean Frogg foot is doing a linear network change please explain.

She could not explain this to me. Then all of a sudden can they call Frogg foot TO LATE as they closed already.

Now if you did treat the matter as Urgent this might have been resolved.

We are working from home my husband could not work however as usual the only thing Vodacom is good at is making Empty promises and do not deliver to their customers need.

As always just pass the bucket. You can never do anything right the first time.

I WILL NOT RECOMMEND VODACOM TO ANYONE. I might be a little drop in your big customers "ocean" but I should still matter as I am a paying customer.

Kind regard