Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

13 Sept 2021, 09:29

WORST SERVICE PROVIDED EVER!!!!

Good day,

I have to express my utter disbelief in the ability of vodacom agents not being able to assist with a query for 13 days now.

My contract had exprired, and i agreed to extend my contract with vodacom on the 25th of August, I was assured thatmy minutes on my 2 numbers, and data would be there, but to my suprise, it wasn't, its not 13 days later, and every day I've been on the phone with different agents wasting my time having to explain them the same story over and over and over again and not be to be assisted or have my issues resolved.

I refuse to pay for such poor service, and i am very inclined on cancenlling my contracts with Vodacom and moving to another SP.

Referenbce numbers received are:

*** ***

0
Replies (4)
Vodacom
Vodacom's reply13 Sept 2021, 10:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

's update13 Sept 2021, 13:47
Reviewer Update
Will someone be calling today, as this message is just another copy and paste to all hello peter complaints I've seen on this forum
's update14 Sept 2021, 09:21
Reviewer Update
Vodaom - Kindly advise?

or cancel my contracts with you guys with immediate effect
Vodacom
Vodacom's reply22 Sept 2021, 07:12
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team tried calling, however was unable to get hold of you after numerous attempts. Kindly contact our retentions team on ***(free call from Vodacom sim) Mon – Fri 07:30 – 18:00 Sat 08:00 – 17:00 Sun 09:00 – 14:00 should you require further assistance.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team 

Best regards,