RD
Raashid D

1 reviews | Active since May 2017

15 Nov 2023, 06:53

Worst service provide vodacom

I have been billed incorrectly since April 2023 on 2 of my business contracts. Amazingly until today no resolve in sight, endless emails with proof submitted , just highly *********** staff, nobody can take responsibility & nobody actually in authority to resolve. Shocked with this episode, after all a red vip customer goung through this unbelievable.... Pushed from pillar to post... In the process to cancel all my business contract one by one..... Sad as i have been a client for + 30 years.... Stay away from vodocom.... Poor service at its best.....

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2023, 07:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

RD
Raashid D's update15 Nov 2023, 07:48
Reviewer Update
Here we go round & round once again.... Tired of having this automated response without any conclusion.....