1 reviews | Active since Aug 2015
Worst service overall
<p>Good afternoon</p> <p> </p> <p>Please see my facebook conversation with your social media team.Cant decide who is worse in service delivery them or your team at the Vodacom shop in Bayside shopping mall</p> <p> </p> <p>I am extremely disappointed in vodacom.two weeks ago I went to vodacom shop in bayside shopping mall.requested my number to be ported from cell c to vodacom.its now two weeks later and my number still hasnt been ported.I am so irritated cause vodacom making me run backwards and forwards and not the greatest service either.does anyone know what they doing in vodacom.cause clearly your level of service shows how useless vodacom has become.why am I still waiting after six attempts of trying to port my number to you and it still hasnt happened.hello peter will be my next visit.this is not on!!!!!! does your ceo know how stupid his staff is</p> <p>Top of Form</p> <p>Deidre Henning</p> <p>LikeShow more reactions</p> <p>Comment</p> <p>Share</p> <p>Chronological</p> <p>Comments</p> <p> </p> <p>Vodacom Hi Deirdre <br /> <br /> Are you porting over to us as a prepaid or contract customer? Have you visited the store to find out what the feedback is? <br /> ...See More</p> <p>LikeShow more reactions</p> <p> · Reply · July 8 at 10:52am</p> <p> </p> <p>Deidre Henning prepaid from the unlimited cell c.yes I have many times and plenty calls to them.the latest as of yesterday vodacom says cell c has not released my number.a different story each time.two weeks and I am extremely frustrated as I have spent 150r cell c a...See More</p> <p>LikeShow more reactions</p> <p> · Reply · Yesterday at 9:33am</p> <p>Hide 14 Replies</p> <p> </p> <p> </p> <p>Vodacom Hi Deidre<br /> <br /> Have you been in touch with our Porting team on ********** 326 free from a Vodacom sim.<br /> ...See More</p> <p>LikeShow more reactions</p> <p> · Reply · Yesterday at 9:39am</p> <p> </p> <p>Deidre Henning no.I am told no porting done on weekends.so how must I get hold of them assuming they dont work over a weekend or do they? is there no whatsapp number.I have rhe cell c sim in and no vodacom users in my household</p> <p>LikeShow more reactions</p> <p> · Reply · Yesterday at 12:28pm</p> <p> </p> <p>Vodacom Hi Deidre<br /> <br /> They are open 7 days a week from 08:00 - 20:00.<br /> ...See More</p> <p>LikeShow more reactions</p> <p> · Reply · Yesterday at 1:45pm</p> <p> </p> <p>Deidre Henning my emails not going trough to your email address with subject facebook deidre henning ********** .</p> <p>LikeShow more reactions</p> <p> · Reply · 23 hrs</p> <p> </p> <p>Deidre Henning problem with porting these are the smss I received from vodacom since 26 june 2017 The following PIN: 26746 confirms that you may continue with your request to port onto the Vodacom Network. The following PIN: 21688 confirms that you may continu...See More</p> <p>LikeShow more reactions</p> <p> · Reply · 23 hrs</p> <p> </p> <p>Vodacom Hi Deidre<br /> <br /> We tried to call but reached the voicemail. Please advise us on a suitable time to make contact.<br /> ...See More</p> <p>LikeShow more reactions</p> <p> · Reply · 22 hrs</p> <p> </p> <p>Deidre Henning if vodacom tried calling from 078777 please try again.my phone was on silent.thanks</p> <p>LikeShow more reactions</p> <p> · Reply · 22 hrs</p> <p> </p> <p>Deidre Henning you can call.as my msg said.my phone was on silent.so please call me.my phone on loud now</p> <p>LikeShow more reactions</p> <p> · Reply · 21 hrs</p> <p> </p> <p>Vodacom Hi Deidre<br /> <br /> As discussed, we have logged a call to the Mobile Porting Team with reference A2-6DKA-H5T1BB for intervention and urgent feedback.<br /> ...See More</p> <p>LikeShow more reactions</p> <p> · Reply · 21 hrs</p> <p> </p> <p>Deidre Henning thanks Dean for your feedback and promptness.your bayside shops staff can certainly get a few tips from you</p> <p>LikeShow more reactions</p> <p> · Reply · 18 hrs</p> <p> </p> <p>Vodacom Hi Deidre <br /> <br /> Awesome:-) <br /> ...See More</p> <p>LikeShow more reactions</p> <p> · Reply · 16 hrs</p> <p> </p> <p>Deidre Henning I am now extremely cheesed off .got an sms now to say my port was declined what the hell?</p> <p>LikeShow more reactions</p> <p> · Reply · 4 hrs</p> <p> </p> <p>Vodacom Please check with the other network why it was declined.<br /> <br /> ^SS</p> <p>Like</p> <p> · Reply · 2 hrs</p> <p> </p> <p>Deidre Henning i am not bothered anymore really had absolutely enough of this !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Deidre,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
Regards,
UW
Dear Deidre,
Thank you for taking my call.
As discussed, your query has been addressed and resolved.
Regards,
UW
