1 reviews | Active since Nov 2016
Worst service only matched by their incompetence
<p>Vodashop Mall@Reds just gave me the worst service I have ever experienced anywhere on the 6th November at around 11. One of our 5 contract phones broke, doensnt want to switch on anymore. Under a year old so under warranty. We have 2 LG G4's so we swap batteries to make sure that its not the battery and through a process of elimination we saw that it must be software or hardware, not the battery. We take it to their tech zone just to be told its only the battery. I then give my battery to be tested that works 100% and was told its also faulty? Please people. I hate being **** to so they either *********** or they ******* trying to get me to buy another battery. Then after I explained to them, the experts that it cannot be the battery as both start my phone, they say its the motherboard and its not covered under warranty and I have to buy another phone? Apart from the blatant lies the two technicians kept shaking their heads at me and basically being extremely rude. I absolutely lost it. Really bad service and lying to try and get me to buy batteries and phones. I walk to the Vodocom Chatz store right across where they very efficiently assisted me and directed me to LG tech centre in Kolonade where everything will be fixed no charge, contrary to the technicians who told me that only software is covered under warranty. If you looking for service avoid the Vodashop in Mall@Reds and go to the Vodacom Chatz shop. If it wasnt for them I would definitely move my business away from Vodacom if they have staff like that working for them. Worst service only matched by incompetence.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
We are now looking at day 2 after my complaint. I took my phone to LG who is now busy replacing the motherboard (at no cost), but have not heard anything from Vodacom. Yesterday I phoned costumer care who told me that I am in the wrong as I should not have spoken to the tech zone guys about my broken phone, I should have spoken to the manager? Then I held on for the supervisor for so long that I had to end the call. It is obvious that Vodacom cares nothing about their clients and so I think my renewal of my contracts will be with a different service provider. You keep on giving enough people bad experiences and sooner or later it will catch up with you. Bad service all round and I wont be spending my money with you anymore.
We are now looking at day 2 after my complaint. I took my phone to LG who is now busy replacing the motherboard (at no cost), but have not heard anything from Vodacom. Yesterday I phoned costumer care who told me that I am in the wrong as I should not have spoken to the tech zone guys about my broken phone, I should have spoken to the manager? Then I held on for the supervisor for so long that I had to end the call. It is obvious that Vodacom cares nothing about their clients and so I think my renewal of my contracts will be with a different service provider. You keep on giving enough people bad experiences and sooner or later it will catch up with you. Bad service all round and I wont be spending my money with you anymore.
Day 3 I was contacted by Vodacom finally and all the right things was said. The store manager phoned me and did exactly the same. I was told that the technician we dealt with was a trainee and that is the reason why he said that the phone's motherboard would not be replaced under warranty (i received the LG G4 last week Thursday back from the repair centre that I took the phone to in 100% working order under warranty). I can understand that I guess and phoned my wife to let her know that all was resolved, until she told me that over 2 years ago she took her previous phone in for repairs and spoke to the same technician who is apparently still a trainee? I feel that Vodacom Shop Mall@Reds has absolutely no integrity and lie for a living. I will take the matter further because if this is how Vodacom do business then we are all with the wrong service provider. Personally I think that that shop in particular is rotten to the core and will cost Vodacom more than they think. I am not interested in another reply from the shop itself as the lies just anger me. I would like to speak to the Franchise manager or higher should you want this matter resolved Vodacom.
Day 3 I was contacted by Vodacom finally and all the right things was said. The store manager phoned me and did exactly the same. I was told that the technician we dealt with was a trainee and that is the reason why he said that the phone's motherboard would not be replaced under warranty (i received the LG G4 last week Thursday back from the repair centre that I took the phone to in 100% working order under warranty). I can understand that I guess and phoned my wife to let her know that all was resolved, until she told me that over 2 years ago she took her previous phone in for repairs and spoke to the same technician who is apparently still a trainee? I feel that Vodacom Shop Mall@Reds has absolutely no integrity and lie for a living. I will take the matter further because if this is how Vodacom do business then we are all with the wrong service provider. Personally I think that that shop in particular is rotten to the core and will cost Vodacom more than they think. I am not interested in another reply from the shop itself as the lies just anger me. I would like to speak to the Franchise manager or higher should you want this matter resolved Vodacom.