1 reviews | Active since Jun 2016

13 Jun 2016, 11:50

Worst service once again from Vodacom

<p>I called to Voda com on the 11/05/2016 to open an enquiry on why i was getting charged for a 1gig data bundle which i had called in feb to have cancelled and the service consultant that handled the call did not deactivate the service then when i called to query I was given a reference number and was advised that I will receive feedback with in 7 to 14 working days, i have foned after waiting the aloted time and only to find out that the query was closed with no feedback, then it was so convenient tht when i ask to speak to the team leader or manager they always in meetings. I then called on friday the 10th of june and was advised by a consultant that i would receive a call from someone by the close of bussiness on friday which has never happend. I still gave them the benefit of the doubt and called once again to the incompentant sercive center and was advised that when you logg a query with voda com it take 5 to 14 working days to be resolved whic i think is utter rubish as i have waited fro alomost month to receive feedback to the previous query, then i asked the consultant to give me the number of the COE of voda com and to my surpise she tell me that they dont have a contact number of the ceo LOL the first i heard of that if you ask me for my CEO numbe rof my comapny I will gladly provide it, I have a very unhappy customer of Voda com right now and i am seriously thinking of cancelling my 3 contracts that I have with them because of the terrible service I receive from them</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2016, 13:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team