Worst service once again from Vodacom
<p>I called to Voda com on the 11/05/2016 to open an enquiry on why i was getting charged for a 1gig data bundle which i had called in feb to have cancelled and the service consultant that handled the call did not deactivate the service then when i called to query I was given a reference number and was advised that I will receive feedback with in 7 to 14 working days, i have foned after waiting the aloted time and only to find out that the query was closed with no feedback, then it was so convenient tht when i ask to speak to the team leader or manager they always in meetings. I then called on friday the 10th of june and was advised by a consultant that i would receive a call from someone by the close of bussiness on friday which has never happend. I still gave them the benefit of the doubt and called once again to the incompentant sercive center and was advised that when you logg a query with voda com it take 5 to 14 working days to be resolved whic i think is utter rubish as i have waited fro alomost month to receive feedback to the previous query, then i asked the consultant to give me the number of the COE of voda com and to my surpise she tell me that they dont have a contact number of the ceo LOL the first i heard of that if you ask me for my CEO numbe rof my comapny I will gladly provide it, I have a very unhappy customer of Voda com right now and i am seriously thinking of cancelling my 3 contracts that I have with them because of the terrible service I receive from them</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
