NI
Natasha I
1 reviews | Active since Nov 2020
26 Jan 2021, 12:45
Worst Service once AGAIN !!!!
After numerous complaints, please see previous reviews on hello peter. I was eventually contacted by one of the consultants from Vodacom Centurion mall. She informed me that I will not be able to upgrade straight away due to them not having stock of the new iPhone 12 BUT she will put me on the waiting list for a phone and will contact me as soon as stock is received. This is months back and I can assure you that stock was received... WHY was I not contacted, did she lie and NOT put me on the waiting list????
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Replies (2)
Vodacom's replyOfficial
26 Jan 2021, 15:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jan 2021, 15:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NI
Natasha I's updateReviewer Update
28 Jan 2021, 07:10Good day, once again empty promises!
I was contacted yesterday by Mischa Lalla at Vodacom Centurion to provide feedback on my previous compliant. When asking her is she actually did put me on the waiting list last year November as promised and why I never received feedback, she informed me that she was on leave during that time. How can that be an excuse, surely when an employee go on leave business should still continue as normal... or am I wrong? I ask her to please send me proof that I am actually on the list, she promised to send this to me before close of business yesterday or give me a call on the progress. Not surprised.... she never phoned me nor emailed me anything!!!! Please can someone just tell me, should I wait? Am I actually on a waiting list or should I just go to another provider that is willing to help their customers??? Or at least just provide feedback to customers?? I was willing to upgrade last year to the previous iPhone version but due to Vodacom's mistake on MY account Centurion wants willing to assist me - its really ridiculous!!!
I was contacted yesterday by Mischa Lalla at Vodacom Centurion to provide feedback on my previous compliant. When asking her is she actually did put me on the waiting list last year November as promised and why I never received feedback, she informed me that she was on leave during that time. How can that be an excuse, surely when an employee go on leave business should still continue as normal... or am I wrong? I ask her to please send me proof that I am actually on the list, she promised to send this to me before close of business yesterday or give me a call on the progress. Not surprised.... she never phoned me nor emailed me anything!!!! Please can someone just tell me, should I wait? Am I actually on a waiting list or should I just go to another provider that is willing to help their customers??? Or at least just provide feedback to customers?? I was willing to upgrade last year to the previous iPhone version but due to Vodacom's mistake on MY account Centurion wants willing to assist me - its really ridiculous!!!
NI
Natasha I's update28 Jan 2021, 07:10
Reviewer Update
Good day, once again empty promises!
I was contacted yesterday by Mischa Lalla at Vodacom Centurion to provide feedback on my previous compliant. When asking her is she actually did put me on the waiting list last year November as promised and why I never received feedback, she informed me that she was on leave during that time. How can that be an excuse, surely when an employee go on leave business should still continue as normal... or am I wrong? I ask her to please send me proof that I am actually on the list, she promised to send this to me before close of business yesterday or give me a call on the progress. Not surprised.... she never phoned me nor emailed me anything!!!! Please can someone just tell me, should I wait? Am I actually on a waiting list or should I just go to another provider that is willing to help their customers??? Or at least just provide feedback to customers?? I was willing to upgrade last year to the previous iPhone version but due to Vodacom's mistake on MY account Centurion wants willing to assist me - its really ridiculous!!!
I was contacted yesterday by Mischa Lalla at Vodacom Centurion to provide feedback on my previous compliant. When asking her is she actually did put me on the waiting list last year November as promised and why I never received feedback, she informed me that she was on leave during that time. How can that be an excuse, surely when an employee go on leave business should still continue as normal... or am I wrong? I ask her to please send me proof that I am actually on the list, she promised to send this to me before close of business yesterday or give me a call on the progress. Not surprised.... she never phoned me nor emailed me anything!!!! Please can someone just tell me, should I wait? Am I actually on a waiting list or should I just go to another provider that is willing to help their customers??? Or at least just provide feedback to customers?? I was willing to upgrade last year to the previous iPhone version but due to Vodacom's mistake on MY account Centurion wants willing to assist me - its really ridiculous!!!