1 reviews | Active since Mar 2017

07 Mar 2017, 22:03

worst service once again

<p>Its for upgrade, I received my new phone last week Thursday, the phone is still not working, vodacom cannot RICA my new sim card bcoz my order is still open, somebody did not do his job in vodacom. To my surprize am waiting for almost a week for Vodacom to get my cellphone to work of wich vodacom does not wait for one more minute for their money. *** service am getting from vodacom. </p>

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Replies (2)
Vodacom
Vodacom's reply08 Mar 2017, 07:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Mar 2017, 11:52
Official

Dear Client

I would like to apologise for the delay in this regard. The matter was escalated to the Customer Acquisitions Team for further investigation and feedback.

Kind regards

RJ

Vodacom Consumer Website Team