mm
mog.mokgele mog.mokgele

1 reviews | Active since Jan 2017

24 Jan 2017, 12:47

Worst service of my life

<p>Vodacom Vodacom has given me by far thee MOST ****TY service I have ever experienced in my life . The employees give zero ****s about customer service . I have had far to many dropped calls . Data is expensive af .I use 10gb a month avarage. Took my phone in for repairs in Dec 2nd went to collect it today . It's been sitting in their safe this whole time . There reason is I am not insured .nobody called to inform me the was an issue . (I am insured mind you contracts don't lie ) they look thru their system only to find it was removed from insurance day before I brought the phone in . How i dont know ???? On top of that they don't know how I was removed coz it's not their insurance but cell sure .they gave me the number to the insurer an said I must sort this out with them.funny how the can sign you up in 5min with this random insurers but when issues arrive they don't want to get involved ... mind you two years ago when my phone was jacked I came to claim and they said I was under insured. Again how idk so had to take a lesser phone ... I'm done with vodacom ...Dear telkom free me</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 15:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jan 2017, 16:18
Official

Dear Client

We escalated the matter to the Insurance Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team