Worst service of all time

I wrote a review in December of on how I am disappointed on the level of service from Vodacom.

1. The incompetence of the staff- no one knows what my request is about or even how to solve it. Every time I speak to someone, the story changes

I requested my fiber line to be moved on the 29th of November. Till today it has not been done. The audecit of the collection department, demanding payment. When they didn't even bother to debit for a service I have not had access to. My account is up to date and honestly I don't know what I am paying for. I am asking for confirmation as soon as possible as this is way past the period that they advised. I had to to up data in order for me to be connected, which now they cannot assist with. I have no connection as we stand and I am ready to cancel my contract. Please assist in connecting my service or come and disconnect this account because I am honestly tired