Worst service now giving me a bad credit record

<p> </p> <p>Good day.</p> <p>My name is Mrs Marileen Lombard. I have been in a dispute with vodacom since last year november.</p> <p>I am on the Vodacom 350 top up contract. My account was paid by debit order on the same day every month with a total of R777,00.</p> <p>In November 2016 a sales consultant phoned me and asked if I am interested in a mobile router on top of my contract. I agreed as long as my debit order doesn't go over R1000.</p> <p>A few days later I recieved my router. But the next day the courier company deliverd another vodacom router, which I did not order. I contacted vodacom and after speaking to several people the agreed and said they see on their system thay I only orderd 1. They will send the courier to come and collect the router.</p> <p>Then comes the en of December and I recieved a call from their accounts departmant stating that my phone will be suspended if I did not pay a amout of R1500. It was a big shock to me because now they stopped my debit order. Because of the dispute. So I paid the R1500 so that I can at least use my cellphone. The was never as dispute logged for my phone simcard. For now it is showing I have 3 contacts on my name. The 2 agreed to, and another I did not want.</p> <p>Since my first contact with vodacom, it is now going on every month. They give me a reverence number, then you speak to eight people, but know one seems to know what is going on. The router is still with me in a closed box waiting for collection. They are giving me a very bad name. For my contract was never in arrears. Then my vodacom statements stopped. Now I don't get any feedback. One lady says they will credit me on my overpaying on my contract. But nothing is happening. My phone has been suspended again, and are currently using a prepaid sim.</p> <p> </p> <p>I now recieved a email that I have to pay R5000. For what? Nobody came back to me. They recorded my complaint 4 times. They stopped my debit order and gave me know feedback. </p> <p> </p> <p>Marileen Lombard</p>