RD
Ralph D
1 reviews | Active since Jul 2010
08 Jan 2024, 12:11
WORST SERVICE NON-PROVIDER
Vodacom blocks your number when caught out in de*****ing customers and they then hide behind their "SYSTEM" to avoid any contact. I have many hours of recordings regarding this fully intend to expose this to the public as well as legally.
Helpful (0)
Replies (3)0
Replies (3)RD
Ralph D's updateReviewer Update
08 Jan 2024, 12:22 VODACOM "NO CARE" THE ULTIMATE ****MER AND CONTRACT BREAKER.Vodacom changes contracts at the expense of their customers and when queried does not resolve the issues you get the run around and as admitted by one of the consultants (ON RECORD) THAT THEY ARE MISLEADING THEIR CUSTOMERS AND BY DEFAULT *****ING FROM THEM. They then accused me of lying and refused to cancel contracts which they have, PROBABLY DELIBERATELY, reneged upon. Apart from having the phone thrown down in my ear, none of what they promised "escalations" ever happened and I am constantly being "transferred to the relevant department" going round and round in circles FOR THE PAST YEAR+. VODACOM HAS 24 HOURS TO CONTACT ME WITH A RESOLUTION OR I TAKE MATTERS IN MY OWN HANDS!!!!!!!!! Unhappy customer
RD
Ralph D's update08 Jan 2024, 12:22
Reviewer Update
VODACOM "NO CARE" THE ULTIMATE ****MER AND CONTRACT BREAKER.Vodacom changes contracts at the expense of their customers and when queried does not resolve the issues you get the run around and as admitted by one of the consultants (ON RECORD) THAT THEY ARE MISLEADING THEIR CUSTOMERS AND BY DEFAULT *****ING FROM THEM. They then accused me of lying and refused to cancel contracts which they have, PROBABLY DELIBERATELY, reneged upon. Apart from having the phone thrown down in my ear, none of what they promised "escalations" ever happened and I am constantly being "transferred to the relevant department" going round and round in circles FOR THE PAST YEAR+. VODACOM HAS 24 HOURS TO CONTACT ME WITH A RESOLUTION OR I TAKE MATTERS IN MY OWN HANDS!!!!!!!!! Unhappy customer
Vodacom's replyOfficial
08 Jan 2024, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2024, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RD
Ralph D's updateReviewer Update
24 Jan 2024, 15:47There was NOT a discussion. Vodacom demanded I pay for the further amounts for Vodacom's default on the contract, WHERE THEY DID NOT DELIVER FOR A [PERIOD OF 6 MONTHS, alternatively I must pay penalties for cancelling the contract "prematurely", DESPITE THE FACT THAT CONTRACT WAS ENTERED INTO ON 13TH JANUARY 2022 FOR 24 MONTHS.
THROWING DOWN THE PHONE IN MY EAR DOES NOT "CONCLUDE" THE MATTER...
THROWING DOWN THE PHONE IN MY EAR DOES NOT "CONCLUDE" THE MATTER...
RD
Ralph D's update24 Jan 2024, 15:47
Reviewer Update
There was NOT a discussion. Vodacom demanded I pay for the further amounts for Vodacom's default on the contract, WHERE THEY DID NOT DELIVER FOR A [PERIOD OF 6 MONTHS, alternatively I must pay penalties for cancelling the contract "prematurely", DESPITE THE FACT THAT CONTRACT WAS ENTERED INTO ON 13TH JANUARY 2022 FOR 24 MONTHS.
THROWING DOWN THE PHONE IN MY EAR DOES NOT "CONCLUDE" THE MATTER...
THROWING DOWN THE PHONE IN MY EAR DOES NOT "CONCLUDE" THE MATTER...
