1 reviews | Active since Sept 2016

08 Sept 2016, 16:56

Worst service network

<p>Still waiting for activation after being charged subscription fee and activation fee . I went to Tygervalley store on the 22nd August and they activated the wrong number ,they mixed up the numbers and took down the Sim card number wrong as well.</p> <p>I called 9 times to the store and they didn't deactivate the wrong activation</p> <p>Finally with the help of Vodacom I got the wrong activation deactivated ...I still await the new activation.</p> <p> </p> <p>I am still on prepaid </p> <p>I paid my activation fees</p> <p>And my subscription</p> <p>What now??????</p> <p>Is Vodacom going to give me the R400 airtime</p> <p>5gigs of data that the contract came with </p> <p>Will I be compensated for this bad service </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply09 Sept 2016, 07:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,