Worst service, misplaced my phone, no updates
<p>I booked in my new phone to be sent in for testing/repairs. After 2 weeks of no updates I called the shop they gave me the run around. Eventually they gave me the number for repairs. Almost a month later Repairs said they had not received my phone and that job was cancelled.</p> <p>I am still without my phone, and the Vodacom people don't seem to care about this huge inconvenience</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The consultant called and they would email me, I am still waiting.
Went to the Voda shop, they could not trace down my phone. I now have no hopes of getting my phone back. What should be my way forward now that vodacom seem to have lost phone. And nobody there seems understand the inconvenience of being without phone for over a month.
The consultant called and they would email me, I am still waiting.
Went to the Voda shop, they could not trace down my phone. I now have no hopes of getting my phone back. What should be my way forward now that vodacom seem to have lost phone. And nobody there seems understand the inconvenience of being without phone for over a month.