Worst service I've had in over 20 years of being a client.

Item: Vodacom
Rating: 1
Author: Henry Q

Worst service I've had in over 20 years of being a client. Been waiting more than a month for my upgrade. I continually phone and are told they will escalate the query. Nothing happens. When I phone to complain they cut me off.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 Oct 2022, 12:12

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Oct 2022, 12:12

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Henry Q's updateReviewer Update

03 Oct 2022, 13:07

I finally got hold of someone and they said they will phone me right back, their system was down. 2 hours later, still waiting.

Henry Q's update03 Oct 2022, 13:07

Reviewer Update

I finally got hold of someone and they said they will phone me right back, their system was down. 2 hours later, still waiting.

Henry Q's updateReviewer Update

04 Oct 2022, 11:17

Next day, still waiting.

Henry Q's update04 Oct 2022, 11:17

Reviewer Update

Next day, still waiting.