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Chantelle C

1 reviews | Active since May 2018

17 Sept 2019, 10:26

WORST SERVICE IVE EVER RECEIVED

SO 2 WEEKS AGO I WROTE A REVIEW OF VODACOMS HORRIFIC SERVICE. MY SON OPENED A CONTRACT WITH VODACOM. 2 MONTHS AGO HE ASKED FOR A SETTLEMENT IN THE MIDDLE OF THE MONTH AND THEY COULD NOT HELP HIM COS HE HAD TO PHONE AFTER THE DEBIT ORDERS WENT THROUGH AT THE END OF THE MONTH. HE PHONED ON THE 3RD AND THEY COULD STILL NOT GIVE IT TO HIM. HE PHONE ON THE 4 AND THEY GAVE HIM A SETTLEMENT. HE THEN WENT TO VODACOM EAST RAND MALL TO SETTLE THE ACCOUNT AND ASKED IF THE DEBIT ORDER WOULD BE CANCELLED AND WAS ASSURED IT WOULD BE. THE MONTH AFTER THAT HE HAD A DEBIT ORDER AND PHONED THEN AND THEY SAID THAT THE LAST DEBIT ORDER WAS NOT INCLUDED IN THE SETTLEMENT TO THAT WAS THE FINAL ONE. HE WAS THEN ASSURED THAT IT WAS THE LAST SETTLEMENT. THE INVOICED HIM AGAIN THE NEXT MONTH AND HE CONTACTED THEM WHERE THEY APOLOGIZED FOR THE ERROR AND ASSURED HIM EVERYTHING WAS SORTED. IT WAS NOT COS THEY ARE STILL BILLING HIM AND PUTTING A DEBIT ORDER THROUGH THEN. WHEN A PUT A COMPLAINT ON HELLOPETER 2 WEEKS AGO I WAS PROMISED THAT HE WOULD BE CONTACTED TO RESOLVE THE ISSUE. WOW!!!!!!!!!!!! GUESS WHAT????? THEY DIDN'T BOTHER TO PHONE BAC****!!!!!! THIS IS THE EXACT REASON I AM ON ANOTHER CELLULAR NETWORK AS VODACOM IS USELESS AND HAVE THE WORST SERVICE I HAVE EVER COME ACROSS. YOU SHOULD RATHER CLOSE DOWN AS YOU DO NOT KNOW WHAT YOU ARE DOING!!!!!!!!!! NO WORKS CAN EXPRESS HOW DISGUSTED I AM WITH VODACOM!!!!!!!!!!!! PEOPLE DO YOURSELF A FAVOUR. CHANGE YOUR SERVICE PROVIDER IF YOU ARE ON VODACOM!!!!!!! IF YOU ARE THINKING OF TAKING OUT ANYTHING WITH VODACOM DONT!!!!!!!! IT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE!!!!!!!! AND JUST LOOK AT MY SONS CONTACT NUMBER NOT VODACOM DUE TO YOUR HORRIFIC SERVICE!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply17 Sept 2019, 10:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Sept 2019, 09:18
Official
Dear Customer 

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 
 
Our records indicate that you already been contacted by our Team and feedback provided. 

Regards, 
Vodacom Consumer Website Team