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Zukiswa Z

1 reviews | Active since Dec 2019

30 Dec 2019, 09:09

Worst service I’ve ever experienced

I ordered a phone from Vodacom on the 5th of December 2019. I was told it would take a week to deliver. Two weeks later I was told they don’t have stock. Concerned that I wouldn’t be at work when the phone was ready for delivery I tried to find out if they could change the address and deliver by the 18th to my home address because I was leaving for the rural eastern cape where there isn’t a street name for delivery. They didn’t help me. Instead I was told the phone was delivered on the 19th. How? When? To whom? When I tried to change the Delivery address again to a place in my home town it didn’t go through. I later called to tell them they can deliver in Johannesburg on the 31st when I’d be back. Today the 30th they told me that that the phone won’t be delivered and I should wait another week or so before delivery. They are absolutely useless. I am stunned by the incompetence. It’s breathtaking. If you can avoid them please do. They don’t care about their customers and will have you running around like a mad person. If I could give them zero I would. Take your money and somewhere where they value you.

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Replies (1)
Vodacom
Vodacom's reply30 Dec 2019, 12:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team