Worst service instore, callcentre AND just cost more money

Item: Vodacom
Rating: 1
Author: Jasonn Jansen van Rensburg

3 Weeks now that my Simcard Has no Data Connection! Tried phoning Vosacom 5 times now. Plus i have visited their store... Instore they said I have to do a sim swap. 4 hours later new sim waa activated and Still not working, more money down they drain... Phoned them AGAIN today, only after 25min they tell me they cant see anything wrong, but will escalate it to Technical Support,(after i requested to be put trough straight to them 3 times on the call) and that tecnical support will 9nly call me AFTER 24 HOURS!!!

Whats the use Vodacom!? Should i really cancel the 5 contracts, or you going to do something???

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Replies (1)

Vodacom's replyOfficial

25 Nov 2020, 20:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply25 Nov 2020, 20:27

Official