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Jacques S

1 reviews | Active since Jun 2017

11 Sept 2018, 09:32

Worst service in Vodacom

Hi,

I cancelled 2 of my unused contracts last month on the 8th of August. I have just received an invoice showing that the contract are still running. Please find attached proof that I paid and sent the cancellation request.

I have held many contracts with Vodacom over the last 17 years. And I have never had a pleasant experience in cancelling a contract. The settlement quote either never comes through after which you have to phone again. Or the contracts simply do not get cancelled. When I phoned in 2 months ago I also had to assist the person giving me the settlement quotes as he gave me a settlement on the incorrect account-after I had to punch in my number and verbally confirm the number to him…he still managed to send the incorrect quote.

I suspect that Vodacom is deliberately giving bad service in this department to retain clients. I think this as it is impossible to receive consistent bad service from one department in a company.

0
Replies (3)
Vodacom
Vodacom's reply11 Sept 2018, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JS
Jacques S's update19 Sept 2018, 13:29
Reviewer Update
So..."in due course" turned out to be another 3 days later. I was phoned by someone (unfortunately I cant recall the name) on Friday who said they would attend to the cancellation and credit the account after checking the details. This person would have phoned me back on Monday. Today is Wednesday and still no call to confirm that all has been sorted. I really can't say I'm surprised. I'll be moving my last contract to MTN on my next upgrade(probably sooner) as Vodacom obviously couldn't be bothered about lack of service or client concerns/complaints. Please be wary before contracting with them.
Vodacom
Vodacom's reply19 Sept 2018, 17:46
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved. Once again, we'd like to apologize for the aggravation caused.

Regards
Vodacom Consumer Website Team