sM
stephan M
1 reviews | Active since Jan 2014
08 Feb 2025, 11:16
Worst service in the world!
I have a serious problem with my account. An Sms is repeatedly sent from my account, albeit not displayed on my phone, so much so that my whole account gets soft-blocked. I reached out to the dealer who sold me the contract. They referred me to Customer Support. I reached out to Customer Support. They said only the dealer could help me. Shocking, shocking service!!! I absolutely hate Vodacom!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Feb 2025, 10:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2025, 10:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
sM
stephan M's updateReviewer Update
12 Feb 2025, 13:31Yesterday I received a call from some guy at Vodacom who said he would help. I had to explain the whole problem to him again. After all of that, he said he has to check up on some of the details of my problem and will call me right back. It is no surprise to me that he did not call back. This is typical of the bad service I have become accustomed to. It is now 10 days that I have been without mobile service on my phone because of an internal Vodacom glitch. Again... shocking, shocking service!!!
sM
stephan M's update12 Feb 2025, 13:31
Reviewer Update
Yesterday I received a call from some guy at Vodacom who said he would help. I had to explain the whole problem to him again. After all of that, he said he has to check up on some of the details of my problem and will call me right back. It is no surprise to me that he did not call back. This is typical of the bad service I have become accustomed to. It is now 10 days that I have been without mobile service on my phone because of an internal Vodacom glitch. Again... shocking, shocking service!!!
sM
stephan M's updateReviewer Update
30 Apr 2025, 12:42Today, I received a call from a guy at Vodacom who said he investigated the matter thoroughly, and the technical department said it was my phone that duplicated the same SMS thousands of times and ran up a bill of R13000... and that it was not Vodacom's fault. Of course, they would say that. Why would they purposely implicate themselves in the problem and have to initiate a refund? Their guys are trained to lie to the public as they simply ***** their client's money. PS... it is now the 30th of April, and they have only just come back to me with their lame response after I lodged the query on the 8th of February. Once again, a testimony of their shocking service. Once this current contract is completed, I will be closing my account with Vodacom after 30 years. I cannot support daylight *******.
sM
stephan M's update30 Apr 2025, 12:42
Reviewer Update
Today, I received a call from a guy at Vodacom who said he investigated the matter thoroughly, and the technical department said it was my phone that duplicated the same SMS thousands of times and ran up a bill of R13000... and that it was not Vodacom's fault. Of course, they would say that. Why would they purposely implicate themselves in the problem and have to initiate a refund? Their guys are trained to lie to the public as they simply ***** their client's money. PS... it is now the 30th of April, and they have only just come back to me with their lame response after I lodged the query on the 8th of February. Once again, a testimony of their shocking service. Once this current contract is completed, I will be closing my account with Vodacom after 30 years. I cannot support daylight *******.