1 reviews | Active since Jun 2017
Worst Service in the World!!!
<p>This company over charged me for my contract with them. When I called about my account charges on the 6th of June 2017, they explained to me that it was due to early migration, when I asked when my contract went live they answered with the 1st of April 2017. When I asked how my contract can be charged for early migration they could not answer me. I requested for my account to be credited for the full amount. I was advised that I would be contacted in 72 hours time for feedback on my request. I did not get any feedback from them.</p> <p> </p> <p> </p> <p>I phoned today 12th of June 2017, they said that my account was being credited but only 40% of the full amount. I asked them again to explian to me why my account was billed for such an amount and they changed teir story to it was for a prorata amount, again I do not understand that my account can be billed for an amount that high if my contract states that I am only paying a certian amount every month from the 1st of April 2017.</p> <p> </p> <p> </p> <p>They are sending me incorrect invoices as well, not close to what I actually need to be paying. I would strongly advise every Vodacom customer to check your monthly invoices and make sure that this self proclaimed "Best Network" in SA is not overcharging them. The only thing this service provider is good at is *****ing your money!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
