WS
Werner S

1 reviews | Active since Sept 2016

18 Jan 2017, 19:46

Worst service in the world

<p>I had different Vodacom contracts with Nashua mobile and Autopage respectively. Unfortunately both these contracts were taken over by Vodacom (God save us). Since then, I have been trying to have these 2 numbers merged into 1. What a mission. I have made at least 6 calls and visited a Vodacom service centre twice. Upon my last call, I insisted on a reference number as I am sick of empty useless promises from *********** people. So @8:26 on 17 Dec 2016 I received ref nr 1/ ********** 106480 after being sent from pillar to post. I know I spoke to Simon @ customer service and Katlego @ resolution team. Katlego once again assured me that he would see to it that the acquisition team resolve the query. Today, 6 months of begging, pleading, threatening and what not, this is still not done. I can upgrade 1 number now and the other shortly. As if this would ever happen. Cheers Vodacom. You can stuff your **** service. No more!!! Lets see if any of your useless people have the ***** to respond. Not that i expect it from you. Close your doors. Check your reviews. SA hates you!!!</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team