Worst service in the history of service delivery

My wife upgraded one of het data contracts about two months ago. She decided to take an Acer tablet and did all the paper work and off she goes. When she eventualy swiches the tablet on at home the thing doesn't want to work. It kept on rebooting it self.<br> So she takes it back the next day and she tells the consultant what happend and they book it as a \out of the box"fault.<br> Now two months down the line and after many fruitless telephone conversations still no answer on when she can expect het tablet back. She's now already payed twice for something she hasn't even used yet. The manager of the store won't even take my wifes calls any more. Can someone please tell me why this branch which is notorious for their bad service in town"