Worst Service in the Country!!!

Good day to all,

This is my experience with Vodacom. Three weeks ago I ordered a tablet from Vodacom Online. At first I got an sms stating it will be delivered on a Friday, then the courier company only arrived on the Tuesday the following week.

Now before I continue, my ID book was damaged beyond repair and I had app**** for a new one 2 months ago. It has been ready for 7 weeks, but every Friday after work, I go to the Humansdorp Home Affairs to collect, and every time the "System is offline". So no, I have not yet received my ID.

To continue, the parcel arrive on a Tuesday about 2 weeks ago. The courier delivery driver from RAM, to start off with, was incredibly rude about not giving me the parcel without an ID. Okay, fair enough. I call Vodacom asking whether or not a valid affidavit stating my ID book situation and a certified copy of my driver's license will be good enough. Two of the operators said yes!

So I go ahead a procure an updated affidavit and copy of my driver's. The courier returns later that day and still does not want to accept this. I tell him to stay as I call Vodacom AGAIN. This time on the phone for 50 minutes and transferred through 4 departments I finally get to a person who tells me they will mail RAM's head office to confirm that they will accept my situation.

Thus, I will receive the parcel the next day. However, it has been two weeks. Not even so much as an SMS has been sent to update me. And RAM PE does not answer their phones. So I sent an email complaining and pleading for them to just sort out their side and deliver me my parcel!

I just got spammed with SMS's from Vodacom saying my contract has been activated! This btw, is only suppose to happen once delivery has taken place. So I call Vodacom again! All the operator can do, after I explain the ENTIRE story, is that they won't deliver it without an ID and that they'll have to cancel the contract and credit me.

R400 of airtime and 3 weeks of my time later, and I still have nothing to show for it!!! Vodacom, step up your act because I have been thoroughly disappointed with your poor service and inconsistency between operator's lies and truths!