JO
John O
1 reviews | Active since Jul 2011
02 Dec 2023, 10:20
Worst service in the country
Paying for modem dor four years and it never worked and no support ever.
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Replies (2)JO
John O's updateReviewer Update
02 Dec 2023, 10:37To cancel with them you have to get a cancellation quote, pay them off in a bank branch, fill in a special form there, send that form and proof of payment and their cancellation form and id to their email and if you fail to do so the contract remains in force even if they are paid. This is the most archaic arrogance i have dealt with. It is worse than the service levels of home affairs
Dept
Dept
JO
John O's update02 Dec 2023, 10:37
Reviewer Update
To cancel with them you have to get a cancellation quote, pay them off in a bank branch, fill in a special form there, send that form and proof of payment and their cancellation form and id to their email and if you fail to do so the contract remains in force even if they are paid. This is the most archaic arrogance i have dealt with. It is worse than the service levels of home affairs
Dept
Dept
Vodacom's replyOfficial
04 Dec 2023, 09:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 09:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team