TN
Thandi N

1 reviews | Active since Jan 2023

10 Jan 2023, 19:17

Worst service in South Africa

Worst service provider in SA. This company is worst than most of government departments. I went to Dainfern branch to renew my contract and the sales person treated me like a second class citizen. He did not even care when I told him I will report this matter to vodacom. I guess he knew they will do absolutely nothing. I have sent almost 10 emails with no response from vodacom. Their twitter account is even more useless I can’t even cancel my contracts because of their pathetic response. I have been with Vodacom for almost 15 years, all I can say is good luck to new customers

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2023, 08:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team