GN
George N

1 reviews | Active since May 2017

13 May 2017, 11:11

Worst service in Sa

<p>I Recently tried taking my Samsung 7 edge in do repair at voda care fourways. I was shocked with the service after being a vodacom client for more than 10 years. I asked about a loan phone and was told we don't have S7 to loan the staff was also not particularly willing to assist when I mentioned that vodacom advertises the idea of getting the same phone while the clients is in for repair? I am red client and pay for a service I guess that will change when my contract is upgraded.</p>

0
Replies (3)
Vodacom
Vodacom's reply14 May 2017, 08:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

GN
George N's update18 May 2017, 18:17
Reviewer Update

Hi there,

thank you for your prompt reply I am still waiting in anticipation for a consultant to call me.

Regards

Vodacom
Vodacom's reply20 May 2017, 07:57
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team