GW
Gerhard W
1 reviews | Active since May 2016
06 May 2016, 11:46
Worst Service in SA
A new Samsung Galaxy 6 was obtained as part of a contract upgrade. The new phone regularly lost its contact with the SIM card and was brought back to the Vodashop after 2 days. However, instead of replacing the faulty device like any other business would do, the phone was sent to the "advanced repair centre". It is now a week later and I still do not have a phone or any news of when a replacement will be sent to me. Please note I am not interested in a repaired phone - I am paying for a new phone in working condition as per normal customer / consumer expectation. The fault is not with the new SIM since it works perfectly in another phone.
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Replies (3)
Vodacom's replyOfficial
06 May 2016, 12:04Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
Vodacom's reply06 May 2016, 12:04
Official
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
Vodacom's replyOfficial
07 May 2016, 06:39Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
Vodacom's reply07 May 2016, 06:39
Official
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
GW
Gerhard W's updateReviewer Update
10 May 2016, 09:57Further update, on Monday I received a phone call and email stating I can collect a replacement device at the outlet. The next day, upon arriving at the shop, the branch manager could not find this on their system and told me she would phone me when available. This is another example of the useless consumer service - so far this has cost me two trips to another town, a waste of my time and fuel. Does Vodacom seriously expect customers to find this remotely acceptable ?
GW
Gerhard W's update10 May 2016, 09:57
Reviewer Update
Further update, on Monday I received a phone call and email stating I can collect a replacement device at the outlet. The next day, upon arriving at the shop, the branch manager could not find this on their system and told me she would phone me when available. This is another example of the useless consumer service - so far this has cost me two trips to another town, a waste of my time and fuel. Does Vodacom seriously expect customers to find this remotely acceptable ?