hC
hayley C

1 reviews | Active since Feb 2017

23 Feb 2017, 14:10

Worst service in KZN

<p>I cancelled a contract over a year ago, I have spend too many hours on the phone to recall and sent so many emails I have lost track and my contract that I cancelled is still reflecting on my name, even though the legal team say they have sent the necessary forms to theTransunion for ITC update on numerous occasions. The level of service on the phone is absolutely disgusting, everyone just passes the buck onto the next department, and the staff are incredible rude!!!! I vote vodacom as the worst service level in KZN!</p>

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Replies (2)
Vodacom
Vodacom's reply23 Feb 2017, 14:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Mar 2017, 13:38
Official

Good Day

we are sorry to hear of the circumstances under which your posting has reached us.

We have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support