AvdM
Andre van der Merwe
1 reviews | Active since Dec 2020
03 May 2022, 12:07
Worst service imaginable
Absolutely no idea about customer service. Issues on account never resolved and I am forced to stay a client another month due to poor contract management. No warning about contract changes and I have to accept poor service. No management willing to make contact to resolve issues and forced to deal with call center staff only able to relay what is on their screen. Too big to care about losing a client.
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Replies (2)
Vodacom's replyOfficial
03 May 2022, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2022, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AvdM
Andre van der Merwe's updateReviewer Update
05 May 2022, 12:08Customer care eventually contacted me and resolved most of the issues. I hope it means other clients won't need to resort to poor reviews in order to get service in future. I appreciate the fact that an effort was made to resolve issues. I'll be staying a client for now.
AvdM
Andre van der Merwe's update05 May 2022, 12:08
Reviewer Update
Customer care eventually contacted me and resolved most of the issues. I hope it means other clients won't need to resort to poor reviews in order to get service in future. I appreciate the fact that an effort was made to resolve issues. I'll be staying a client for now.