1 reviews | Active since May 2010
Worst service imaginable
The worst service I've ever received. Upgrading my contract in-store proved impossible with employees being unable to solve the simplest problem, so I upgraded online and solved the problem myself. You ****ed that up when your courier got the wrong address and refused to listen when I phoned them. I phoned Vodacom and they refused to listen. I emailed and logged faults and you refused to listen. After a whole day of phoning back-and-forth and lodging complaints you finally figured out that the address was wrong. When your courier finally arrived, he couldn't be bothered to wait 2 minutes for proof that we live in the house that he was delivering to. Now he's gone with the phone that you guarenteed would be delivered within 24hours... 48hours ago. Never have I received such terrible service from a company
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to 3rd party accepting delivery of your upgrade. Should you wish to cancel the upgrade, please contact our Upgrades Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to 3rd party accepting delivery of your upgrade. Should you wish to cancel the upgrade, please contact our Upgrades Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)