PC
Pieter C

1 reviews | Active since Jan 2014

18 Apr 2017, 08:03

Worst "service" imaginable!

<p>My phonecalls keeps on dropping and often I get voicemails from people even though my phone never rang or shows the specific missed call in my call logs. I also can't send sms's. I've already posted a few other Hello Peter reports on this exact same query that I approached Vodacom with more than 9 months ago without it having been attended to - the last ones being on 25 March and again on 11 April and even though Vodacom then sends you an automated message to say that "they're very sorry and will get in touch soon", they plain and simply keep on ignoring it! I then phoned their call centre yet again just now to explain this to them as I can't keep on working like this, after they informed me that they need to put me through to their "solutions dept", which they did but then the line just cuts off after you hold it for about another 5mins! Just another good start to the week - do yourself a favou and don't do business with Vodacom!</p>

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Replies (1)
Vodacom
Vodacom's reply18 Apr 2017, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team