Worst service I've ever received
<p>So I upgraded my phone a few weeks ago, as I was due for an upgrade. <br />Firstly, Vodacom managed to switch off my caller ID and mt 4G. <br />It took 2 phone calls to get it sorted after the women I dealt with the first time didn't do any of the things she said she would. <br /><br />Secondly, and this is my main issue. I was unknowingly to me, subscribed to 3 differend WASP services. You know, those ones that charge R5 a day for content. Now I didn't subscribe to any of these I just started getting smses saying I was subscribed. When I smsed "Stop" to the number in the sms it said "delivery failed" <br /><br />So I checked through the myvodacom app to see if I was subscribed to anything, and nothing was visible. So I figured it was just a ****. <br /><br />So I get my bill this week and it's R2500. (Admittedly a chunk of that was me ordering pre-paid data, which I totally understand) <br />So I call Vodacom to tell them about the issue and all I get told is I have to contact the WASP provider directly in order to get my money back. <br />Which would be fine, if the WASP provider ever answered the phone... <br />Now Vodacom refuses to remove that "Content fee" off my bill. <br /><br />I've lost total faith in Vodacom, I've been a customer with them for 4 years now. <br />Needless to say, once this contract it over I will never do business with them again. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dominic
Good Day
Kindly note that feedback has been emailed to you.
Regards
Dominic
