1 reviews | Active since Nov 2016

21 Jun 2017, 12:06

Worst service I've ever received

<p>So I upgraded my phone a few weeks ago, as I was due for an upgrade. <br />Firstly, Vodacom managed to switch off my caller ID and mt 4G. <br />It took 2 phone calls to get it sorted after the women I dealt with the first time didn't do any of the things she said she would. <br /><br />Secondly, and this is my main issue. I was unknowingly to me, subscribed to 3 differend WASP services. You know, those ones that charge R5 a day for content. Now I didn't subscribe to any of these I just started getting smses saying I was subscribed. When I smsed "Stop" to the number in the sms it said "delivery failed" <br /><br />So I checked through the myvodacom app to see if I was subscribed to anything, and nothing was visible. So I figured it was just a ****. <br /><br />So I get my bill this week and it's R2500. (Admittedly a chunk of that was me ordering pre-paid data, which I totally understand) <br />So I call Vodacom to tell them about the issue and all I get told is I have to contact the WASP provider directly in order to get my money back. <br />Which would be fine, if the WASP provider ever answered the phone... <br />Now Vodacom refuses to remove that "Content fee" off my bill. <br /><br />I've lost total faith in Vodacom, I've been a customer with them for 4 years now. <br />Needless to say, once this contract it over I will never do business with them again. </p>

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Replies (2)
Vodacom
Vodacom's reply21 Jun 2017, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jun 2017, 16:34
Official

Good Day

Kindly note that feedback has been emailed to you.

Regards

Dominic