Worst service i have ever recieved

My name is Noxolo Mali I have 2 contract sim cards with Vodacom 082 number and 066 number. My phone Oppo A78 is currently in for repairs at Vodacom New Market repairs in Alberton. I have insurance for my phone with Vodacom and when the claim was sent i was told that on their system it shows that my insurance was registered for an Honor which i never had, i was told i need to send proof that i took an Oppo and not an Honor. Ok sent through all of that and called the repairs store for a follow up, and the lady there checked and now the claim was declined because the phone was blacklisted dont know why or when as the last time i blacklisted my phone in January when it was ******, luckily i found it where it was sold, then i unblacklisted it. When i was calling support i was sent to different departments and getting different responses, which was draining and exhausting. Only to that the phone has 2 IME numbers and only one IME number was unblackilisted and the other was not. I have to again fill in another blacklisting form which i have sent on the 23 June 2025. I called the repairs center and was told for it to be unblacklisted it will take 7 days again, then go for repairs and already the phone has been sitting there for the 2 weeks already. Not sure if this is how Vodacom treats its customers but i am really not happy, i am actually mad as hell, i want my phone fixed by this week or else replaced. I have to be the one that calls support and the repairs center to get feedback, i have received the worst service from Vodacom i wouldn't refer it to any one close to me.